Shipping & Delivery
Delivery
A standard delivery fee is charged for orders under R600.
We deliver countrywide throughout South Africa!
Orders are being dispatched as soon moaney reflects in our account.
You will receive an email confirming your order being sent. The email will include the waybill number for tracking of the parcel.
You will receive your parcel 3 – 5 working days after dispatch.
We cannot take responsibility for the non-delivery of a dispatch email should your email address be incorrect, or should a 3rd party email server prevent delivery due to spam filters.
It is your responsibility to provide us with full and correct delivery address and contact details.
What to do when you entered a wrong delivery address?
If your order was placed the same day, contact us and supply us with the correct/new address and we will change it for you. If the order was placed more than 1 day prior to your request, unfortunately you will be charged an additional delivery fee.
If your package is returned to us due to an incorrect or incomplete address, you will be charged the full delivery cost to re-deliver your order to a corrected address. If you are not present at the time of delivery, a delivery note should be left asking you to contact the courier service directly to arrange re-delivery at a convenient time or pick it up in person from the specified location.
We do not deliver to PO Boxes only to Street Addresses.
We will refund you for the value of the products ordered but not for the delivery charge. We cannot be held responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery.